PDM Reviews
The Chorus of Community: Over 1,700 Voices Strong
PDM reviews. But don’t just take our word for it. A vibrant chorus of over 1,700 voices echoes through the neighborhoods we serve, sharing their experiences. These aren’t just transactions; they’re stories of reliable comfort restored, of unexpected issues resolved with a reassuring hand, and of a commitment to service that runs deeper than the pipes we lay.
We believe that true satisfaction isn’t just about getting the job done; it’s about the journey. We listen, we learn, and yes, sometimes we stumble. But it’s in those moments that our dedication truly shines, as we work tirelessly to ensure every customer’s peace of mind is not just promised, but delivered.
Curious to hear what your neighbors are saying? Explore the map below and click on a city to discover the individual stories that make up our collective reputation. Their experiences are the truest testament to the heart and soul of PDM.
PDM and John Moon (the service ep) came out quickly to fix our furnace. PDM was quick to respond, and John was knowledgeable, efficient, and polite. It was a pleasure to work with them. PDM has provided excellent service to us for several years.
Brad was very friendly and professional. Work was of the highest quality!
Response from the owner 17:28 28 Apr 25
Thanks, Karl, for taking a moment to share your toilet repair review. Glad all turned out well and Brad got you back to normal quickly. Thanks again for choosing PDM. We're here when needed. 
Response from the owner 17:56 19 Apr 25
Thanks, Nancy, for taking the time to share your lawn faucet service review. A new faucet sure makes a difference. Thanks again for trusting PDM! 
Chris is great every time he comes. He says what he is going to do and does that. He is very courteous also.
Response from the owner 00:23 17 Jan 20
Todd, thanks for the excellent rating. We truly appreciate you taking a moment to share a review and for your trust in PDM Plumbing, Heating, Cooling Since 1885. 
John was fantastic, down to earth, straight forward, not being pushy, just telling you what it is and how to fix it. I will always use PDM if possible. Great people!
Response from the owner 00:15 18 Apr 25
William, that's wonderful to hear! We appreciate you taking the time to share your positive experience with John. We're so glad he was able to provide you with straightforward and helpful service for your drain cleaning needs. It means a lot to us that you plan to use PDM in the future. We hope to serve you in the spring for an AC safety inspection and tune-up!! 
Response from the owner 02:37 12 Apr 25
Hi Linda, thanks so much for taking the time to share your drain service review! We're glad life is flowing smoothly again. Once again, thanks for your trust! 
He was extremely knowledgeable, professional and thorough. I would absolutely recommend PDM!
Response from the owner 20:26 09 Apr 25
Hi Kim. We are thrilled to receive such positive feedback regarding your HVAC maintenance. Our technicians are trained to be knowledgeable and thorough, and we're happy that Brennon allowed you to experience that firsthand. Thanks for your strong recommendation of PDM! We wish you great good fortune with your move! 
Great customer service. They were able to send a tech quickly and take care of the issue I had with my water heater. Brad the technician was professional from start to finish explaining everything. I am very satisfied with the work done and I highly recommend PDM to get your work done.
Response from the owner 17:55 04 Apr 25
Thank you, Bradley, for taking the time to leave such a wonderful review! We're especially pleased to hear that Brad provided you with excellent service and clear explanations on your water heater replacement. We pride ourselves on having knowledgeable and professional technicians like Brad. We appreciate your business and your recommendation of PDM! 
I have use PDM for years. I've worked with many of their technicians. Pete was professional and pleasant to work with. He is a lovely human to have work in your home. I feel the same about John and Chris.
Response from the owner 02:53 04 Apr 25
Thank you so much for your kind words! We're thrilled to know that you've been happy with our service, and that Pete, John, and Chris have all provided you with professional and pleasant experiences. We truly value having them as part of our team, and we're delighted that you feel comfortable having them in your home. Your continued trust and support mean a lot to us. We appreciate you taking the time to share your feedback about your recent heating and plumbing service. 
Quick, responsive, competitive pricing. Will use again in the future.
Response from the owner 02:46 04 Apr 25
Hi Josh. Thank you so much for your kind words! We're glad we could provide you with quick and responsive plumbing repair and competitive sump pump pricing. We appreciate your trust and look forward to serving you again in the future. 
PDM arrived at my home at the time they indicated. The service technician was professional and polite. He quickly assessed the refrigerator water line issue and effectively was able to fix thr issue I am grateful I called PDM today.
Response from the owner 16:24 28 Mar 25
Patricia, we're thrilled you had a wonderful experience with Brad! Your feedback means a lot to us, and we're happy we could help with your refrigerator water line. We're committed to keeping you safe and comfortable with our plumbing, heating, and cooling services. 
John Moon is always a prompt, friendly and most knowledgeable professional. I know I can count on him to make the correct diagnosis and solve the problem. He has completed a variety of work at our house and we have always been very pleased.
I had a minor urgent plumbing problem & I didn’t know where to turn. PDM were the only ones who’d rearrange their schedule to squeeze me in. From the beginning they were prompt, professional & kept me abreast of the work they were doing. My house is older & they found outdated pipes & potential hazards down the road. I was so happy with their work I signed up for their membership & they have come out & checked out my furnace. We had one pricing difference on a project. Jake & I discussed the issue. Although we disagreed he was always cordial with me & in the end refunded the amount in question. I believe that to be fair business to go along with the excellent service they provided. Btw, I just had PDM install a new hot water heater!
PDM Plumbing and Dan were AMAZING! I feel like he went above and beyond what he had to. If I could give above a 5 star rating, I would. We also got a couple of other quotes and in our case, they were the most affordable. Great work!! Highly recommend!!
I contacted PDM after an estimate from another company I felt was too high for the repair needed. The friendliness of the lady in the office (sorry, but I can't remember her name) when I first talked with, who apologized for having to reschedule my repair, but she made sure that I was the first job of the day. Now that is great customer service! To John who came to fix my leak. He was on time, very professional and he repaired the leaking valve quickly. If I have any plumbing issues in the future, I will definitely be giving my business to PDM.
Local Reviews
PDM Plumbing, Heating, Cooling Since 1885 Rated 4.9 out of 5 stars
based on 1757 customer reviews
Customers say: The overall sentiment of the reviews is positive, with a slight inclination towards neutrality. The positive reviews highlight the quality of service, expertise, professionalism, and friendliness of the technicians. Customers appreciate the timely responses, clear explanations, and efficient solutions provided by PDM. The negative reviews mainly focus on minor issues or scheduling conflicts, with a few exceptions of dissatisfaction with pricing or communication. However, the positive reviews significantly outweigh the negative ones, indicating a high level of customer satisfaction with PDM's services.
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