A Coronavirus Message from the Chairman, Rudy Mahalik
We are in unprecedented times here in our great nation, state and city. PDM has been serving our community for over 135 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at-large. Safety is one of our core values and is a high priority at PDM every day.
Team PDM provides a vital role in maintaining the health and safely of our community. Therefore, we will remain open during this time of social distancing. If your furnace is broken, we will be there to fix it. If your plumbing backs up, we will be there to clear it. And if you want to learn about air purifying devices, PDM can help.
I want to share our plan to address concerns and answer any questions that you may have. Below is our process moving forward until further notified.
If you need service, please call our main line al 815-726-6264 for service at any hour. We have local staff handling the phones from 7 am to 5 pm most days and we have an after-hour’s answering service so that you are always speaking with a person to take care of your needs.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, are showing signs of sickness or have been known to be exposed and not protected will be asked to remain at home.
SERVICE CALL PRECAUTIONS
We are open and running calls to homes and businesses. We want to be there in case of emergencies and make sure we keep you safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.
- When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or has had exposure to the virus.
- We need to know this so that we can be proactive with our team’s response and level of protection.
- We will be following protocols to maintain a safe work environment by wearing gloves, masks as needed and disinfecting work areas in the home and in our trucks after each call.
- You may be asked by a technician to speak via video or Face-time and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule, so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so, please be aware.
System maintenance is still very important and does not need to be put off for too long or ignored all together.
OBTAINING SIGNATURES FOR WORK
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.
MEASURES WE ARE TAKING FOR OUR TEAM TO BE AW ARE OF
Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members.
UPDATES FROM PDM
We intend to work our plan in two week increments unless the situation changes. We will send out communications via email and social media if our plan changes.
We greatly appreciate our customers and team members here at PDM. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.
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