- Amy
Thank you, Amy! We’re thrilled you had a great experience with Chris and appreciate your kind furnace maintenance feedback. Our team is dedicated to providing clear explanations and helpful service to all our customers. Here’s to a safe, comfortable new year!
Courteous & thorough check of issues, providing reasonable solutions.
- Jacquelyn
Thank you, Jacquelyn, for your kind review! We’re glad to hear you found our water softener service prompt and reliable. Brad takes pride in being courteous and thorough, and it’s great to know he was able to clearly assess the issue and provide practical, reasonable solutions. We truly appreciate your trust in our team over the years and look forward to helping you again whenever you need us!
I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn’t be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!
- JOC
Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it!
We’re thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It’s exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road.
We’re especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It’s frustrating when a new setup doesn’t perform as expected, and we’re proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner!
We’re sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we’re honored that you chose PDM in the end and that we could save you from further headaches (and expenses).
Your kind words mean a lot to John and the entire team. We’ll be sure to pass them along—he’ll be delighted to hear how happy you are with the results.
If anything else comes up (plumbing or otherwise), don’t hesitate to call us first this time. ??
Thanks again for your trust and for recommending us!
Warm regards,
The PDM Team
Excellent service & highly recommend !
- Jim
Thank you, Jim! We’re delighted you had an excellent plumbing experience and appreciate your recommendation. Your satisfaction is our priority, and we’ll continue working to deliver the exceptional service you deserve. Happy holidays!
- Jo
Jo Ann, thank you for taking the time to share your experience! We’re glad to hear that John provided great service with your water heater and the water line for your refrigerator.
We’ll be sure to pass along your kind words to him—he takes pride in making sure every job is done right. If you need any plumbing, heating, or cooling maintenance in the future, we’re always here to help!
Excellent service. Will definitely recommend.
- Judi
Thank you, Judi, for your kind words! We’re glad to hear you were happy with Chris’s excellent heating and thermostat service. Your recommendation means a lot to us, and we truly appreciate your trust. If you ever need anything in the future, we’re always here to help!
Brad arrived right on time with everything he needed to start work. He greeted me with a smile and introduced himself. He explained in detail exactly what he was going to do in terms that were easy to understand and what the expected outcome would be. He is very thorough and efficient. When the work was completed, my heating system was back to working perfectly. Thank you, Brad
- Kurt
We’re thrilled Brad provided such excellent service! His punctuality, thorough explanation, and efficient work reflect our commitment to customer satisfaction. Thank you for the wonderful 5-star heating and whole home humidifier review, Kurt!
Brennon explained each step in identifying what he was testing and how and what he did to correct the problem with the furnace turning on and off repeatedly. He is very knowledgeable and extremely customer friendly. He epitomizes the customer’s idea of a perfect technician. The cost of the service included the future check of the air conditioner, That cost was included in the service bill today which was $198, well worth the peace of mind and confidence that all is well with the furnace and air conditioner.
- Thomas
Thomas, thank you so much for the thoughtful review!
We’re thrilled to hear that Brennon provided such a clear, thorough explanation while diagnosing and resolving the issue with your furnace. Taking the time to walk through each step and make sure everything is understood is exactly the level of care we strive to deliver.
It’s also great to know you found value in our VIP service plan and the added peace of mind it provides for both your furnace and upcoming air conditioner check. Comfort, confidence, and transparency are what we want every customer to experience.
We truly appreciate your trust in us and your kind words about Brennon—he’ll be proud to hear this. Please don’t hesitate to reach out if there’s anything you need in the future!
Chris is so nice, trustworthy, personable and efficient! Great employee and excellent service!
- Cheryl
Thank you for your wonderful 5-star furnace maintenance review, Cheryl! We’re delighted to hear Chris provided such excellent service. We value your trust and will pass along your kind words to Chris. Happy holidays!
My heat was out and service was prompt!
- Jim
Thanks for the 5-star review, Jim! We’re glad Brennon was able to restore your heat quickly. Prompt service during heating emergencies is always our priority, especially when temperatures drop. Thanks again for your trust over the years! Here’s to a comfortable spring!
