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PDM Client TestimonialsPDM did a great job, complete...showed up on time, pleasant gentleman,
good attitude, good equipment, tried 2 places; a clean out in supply
room, did not work, 2nd clean out would not open (also on sales floor
and 130 feet from toilet) so he pulled toilet and went 90 some feet
and finally went out. Cleaned up after he was done made sure no leaks.
Good job tech...Brian Phelan looks like someone knows how to close
work orders and finish the job. Good people. Thanks for the quick
service.”
Thank you for sending your man to work on our lower level bathroom
and kitchen area. He is a true craftsman in addition to being very
neat & clean.”
...We have never had such a pleasant, efficient & polite person
come into our home.
Mr. Ruby Mahalik, Jr. We went to the basement where he quickly made a few preliminary checks and suggested that based on age, we replace the pump. I agreed and signed the contract he presented. Brian then proceeded with his work in a proficient skillful manner. The work area was kept clean and orderly so were his equipment. Perhaps I’m getting fussier in my later years but these things tell me about the quality of the work I will receive. He is a credit to PDM. By the way my association with PDM goes back to 1946 with Frank Poehner. Thanks for good service. William B.
Dear Mr. Mahalik, I am writing to inform you about the conduct of one of your employees. By now you are probably groaning to yourself and waiting for a long drawn out complaint to start. After all, that seems to be the only time customers feel they need to contact management. But you simply won’t find that in this writing. I have nothing but glowing praise. My only regret is taking so long to sit down and write this letter. During renovation to our home, employees of our general contractor damaged a pipe in our basement. In an attempt to fix their damage, they sent a an unqualified person who did nothing but make the situation worse. At that time, I said STOP! And marched upstairs, flipped open the phone book, and called the only local plumbing company I recognized (having seen the yellow/orange box truck). Being after hours, I left a message and received a return call bright and early the next morning. Not being a regular customer I figured we would be placed on a list. We turned the water off and expected a long wait. However the response was, “No problem, we’ll have a technician there today (5-17-07).” To our delight, Jay was sent. He called to let us know he was on the way, arrived at our door polite and professional, and immediately went to work. He covered his shoes even though I assured him the carpeting was next to be ripped out in our renovations. He evaluated the situation checking both the plumbing leading up to and beyond the obvious problem. He then offered us a variety of choices to resolve the problem. He could completely replace, replace a portion, or attempt to fix the parts and pieces. Not wanting to lay a lot more money into this project, we decided to fix it. He climbed back up the ladder and began to work, after a very short time he said, “This is not responding and I cannot guarantee that fixing it will work for any length of time.” He then explained further stress of the system giving us a chance to make a more educated decision. We opted for the partial replacement and he went to work, working quickly and completely solving the problem. He then set about preparing the bill, itemizing everything making it easy for us to attempt reimbursement from the offending contractor. During this phase of the house call, we fell easily into polite chitchat. Then surprising he said, “I’ve been here before, haven’t I.” Knowing that most of the houses in our neighborhood all look alike, I said, “Probably to one of the houses here that has the same floor plan.” He said, “No, to this house. About 10 years ago your son flushed a flexible drink bottle down the toilet in the power room, right?” I didn’t remember it until until he mentioned it. I couldn’t believe it. We need a plumber two times in ten years and were lucky enough to get someone who really cares about his customers. Thank you for hiring quality personnel that work diligently and efficiently with the lofty goal of complete customer satisfaction. Give Jay a pat on the back; he represents your company well. Using my comments in advertisement is fine with me, as I would be glad to let others know I am completely satisfied. Hopefully I will never need a plumber again. However, if I do I will immediately call PDM. No other company compares. Sincerely, Ragina Wegner
I want to sing the praises of one of your employees, Jason Mabry. Upon his arrival, I immediately knew this otherwise dreadful situation would be rectified with a very pleasant experience! I found Jason to be extremely knowledgeable and very courteous. He went above and beyond the call of duty in taking the time to answer all of my questions, requiring a great deal of patience on his part! The installation went quickly, smoothly, and the cleanup was outstanding. Everything was tested out to ensure my peace of mind. I told him he deserves a promotion and raise! Thank you for selecting my two beautiful sinks and faucets. I am really enjoying them.
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Copyright 2007 Poehner, Dillman & Mahalik, Inc. All Rights Reserved.